Refund & Returns Policy

Last Updated: July 16, 2026

At DentLabRO, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with this Refund and Returns Policy and the applicable European consumer protection legislation.

Right of Withdrawal

If you are purchasing as a consumer within the European Union, you have the legal right to withdraw from your online purchase within 14 calendar days without providing any reason.

The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), receive the goods.

To exercise your right of withdrawal, you must notify DentLabRO of your decision by email before the withdrawal period expires.

Email: contact@dentlabro.com

Return Conditions

Returned products must meet all of the following conditions:

  • Returned within 14 calendar days after notifying us.

  • Unused and in their original condition.

  • Returned in the original manufacturer’s packaging.

  • Complete with all accessories, manuals, certificates and documentation.

  • Free from damage caused by improper handling or use.

DentLabRO reserves the right to refuse returns that do not comply with these conditions.

Products That Cannot Be Returned

For hygiene, health protection and legal reasons, the following products cannot be returned once their protective seal has been opened or removed:

  • Sterile medical devices

  • Consumable dental products

  • Materials with limited shelf life

  • Customized or made-to-order products

  • Products manufactured according to customer specifications

  • Opened products that cannot be resold for hygiene reasons

Returns may also be refused if products have been used, altered, damaged or are missing components.

How to Request a Return

To initiate a return:

  1. Send an email to contact@dentlabro.com including:

    • Order number

    • Customer name

    • Products to be returned

    • Reason for return (optional)

  2. Wait for return authorization and shipping instructions.

  3. Carefully package the products to avoid transport damage.

  4. Ship the products to the return address provided by DentLabRO.

Unauthorized returns may experience processing delays.

Return Shipping Costs

Unless the returned product is defective, damaged, incorrect, or delivered in error, the customer is responsible for the return shipping costs.

If DentLabRO has supplied an incorrect or defective product, we will reimburse the reasonable return shipping costs.

Inspection of Returned Products

Upon receiving your return, our team will inspect the products to verify that they meet the return conditions.

If the returned products satisfy the requirements, your refund will be approved.

If the products do not meet the return requirements, DentLabRO may reject the return or apply a reduction in the refunded amount where permitted by law.

Refund Process

Approved refunds will be processed using the same payment method used for the original purchase unless otherwise agreed.

Refunds are generally processed within 14 calendar days after:

  • receiving the returned products, or

  • receiving proof that the products have been shipped back,

whichever occurs first.

Original shipping charges are not refundable unless required by applicable law or if the return is due to our error.

Damaged or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive:

  • a damaged product,

  • a defective product,

  • an incorrect item, or

  • a product with missing parts,

please contact us within 48 hours of delivery and include photographs of the product and packaging.

Our support team will resolve the issue as quickly as possible.

Exchanges

We replace products only if they are defective, damaged, or incorrectly supplied.

If you require an exchange, please contact:

contact@dentlabro.com

Cancellation Before Shipment

Orders may be cancelled free of charge before they have been dispatched.

Once an order has been shipped, cancellation is no longer possible and the standard return procedure will apply.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Dentlabro

Website: https://www.dentlabro.com

Email: contact@dentlabro.com

Address: SC. BM LED LIGHTING SRL

Complex Cosmopolis, Str. Soarelui, No C5-006
Ilfov, Romania