Last Updated: July 16, 2026

Welcome to DentLabRO (“Company”, “we”, “our”, “us”). These Terms and Conditions govern your access to and use of www.dentlabro.com, including all purchases of products and services made through our website.

By accessing our website, creating an account, or placing an order, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use this website.

1. Company Information

DentLabRO operates the online store available at:

Website: https://www.dentlabro.com

Email: contact@dentlabro.com

DentLabRO specializes in the sale of dental products, dental laboratory materials, dental equipment, accessories, and related professional supplies.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to purchase products from our website.

Some products offered on DentLabRO may be intended exclusively for licensed dental professionals or authorized businesses. By ordering such products, you confirm that you are legally entitled to purchase and use them where required by applicable law.

3. User Account

Creating an account allows you to:

• Place orders

• Track shipments

• View order history

• Save billing and delivery information

• Manage your profile

You are responsible for maintaining the confidentiality of your login credentials and for all activities performed under your account.

4. Products

We make every effort to ensure that all product descriptions, specifications, images, and prices are accurate.

However:

• Product images are for illustration purposes only.

• Packaging may differ from images shown.

• Technical specifications may change without prior notice.

• Product availability is subject to stock.

DentLabRO reserves the right to correct any errors or inaccuracies.

5. Pricing

All prices displayed on the website are shown in the applicable currency and include or exclude VAT as indicated during checkout.

Prices may change without prior notice.

The applicable price is the one displayed at the moment the order is confirmed.

6. Orders

Submitting an order does not automatically constitute acceptance.

Your order becomes binding only after DentLabRO confirms its acceptance by email.

We reserve the right to refuse or cancel any order in cases including but not limited to:

• Pricing errors

• Product unavailability

• Suspected fraud

• Incorrect customer information

• Legal restrictions

7. Payment

We accept payment methods displayed during checkout, including:

• Credit and debit cards

• Secure online payment providers

• Bank transfer (where available)

• Other payment methods listed on the website

Payment transactions are processed through secure third-party payment providers.

DentLabRO does not store complete payment card information.

8. Shipping and Delivery

Orders are dispatched after payment confirmation and subject to product availability.

Estimated delivery times are provided for informational purposes only and may vary due to courier services, customs procedures, weather conditions, or other circumstances beyond our control.

Risk of loss transfers to the customer upon delivery.

9. Returns and Right of Withdrawal

Consumers within the European Union may exercise their statutory right of withdrawal within 14 calendar days, subject to applicable legislation.

Return requests must comply with our Refund and Returns Policy.

Certain products cannot be returned for hygiene, safety, or legal reasons, including opened sterile products, customized products, and other items excluded by law.

10. Warranty

Products benefit from the legal warranty provided under applicable consumer protection laws.

Warranty coverage does not include damage resulting from:

• Improper use

• Accidental damage

• Unauthorized repairs

• Incorrect installation

• Normal wear and tear

11. Intellectual Property

All content available on DentLabRO, including but not limited to:

• Logos

• Trademarks

• Product images

• Website design

• Graphics

• Text

• Icons

• Software

• Databases

is the property of DentLabRO or its licensors and is protected by copyright, trademark, and intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

12. Acceptable Use

You agree not to:

• Use the website unlawfully.

• Attempt unauthorized access to our systems.

• Interfere with website security.

• Upload malicious software.

• Copy website content without permission.

• Misuse customer accounts.

Violation of these Terms may result in suspension or termination of access.

13. Limitation of Liability

To the maximum extent permitted by law, DentLabRO shall not be liable for:

• Indirect damages

• Consequential damages

• Loss of profits

• Loss of business opportunities

• Delays caused by third parties

• Technical interruptions beyond our reasonable control

Nothing in these Terms limits liability where such limitation is prohibited by law.

14. Privacy

Your personal information is processed in accordance with our Privacy Policy and Cookie Policy.

By using our website, you acknowledge that you have read these policies.

15. Force Majeure

DentLabRO shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Government actions

• War

• Pandemic

• Labor disputes

• Transportation interruptions

• Internet outages

• Cybersecurity incidents

16. Governing Law

These Terms and Conditions are governed by the laws applicable in Romania and the European Union.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent Romanian courts, unless mandatory consumer protection legislation provides otherwise.

17. Changes to These Terms

DentLabRO may update these Terms and Conditions at any time.

Updated versions become effective immediately upon publication on this website.

Customers are encouraged to review this page periodically.

18. Contact Information

For questions regarding these Terms and Conditions, please contact:

Dentlabro

Website: https://www.dentlabro.com

Email: contact@dentlabro.com